Your privacy is very important to us. Please be assured that any details that you provide about yourself are strictly private and confidential and will never be shared with any third party. We do not store financial details of my customers. Other personal details, such as name, address, phone, email are only used for the sole purpose of processing your order or enquiry.
By submitting payment for your order you accept that Mystic Earth will create a piece of jewellery for you as per any telephone conversations, email or mail. As the piece will be researched and designed for you, you will not have seen the finished piece before completion.
Custom pieces are only returnable if faulty, in this case, repairs will be carried out free of charge.
Mystic Earth reserves the right to cancel any order if payment or delivery details prove to not to be legitimate.
We offer FREE postage for most UK mainland orders for Crystal Lady Designs. To place an order from outside the UK please email me at firstname.lastname@example.org for a postage quotation. Please note that custom orders may require additional postage costs depending on the value of the creation. We aim to ship within 24 hours but some items take time to create so please allow 7 - 10 days for delivery (UK). Please note that items from the Mystic Gifts section have a charge of £2.99 as these items are sent via our supplier.
If you are unhappy you can return your purchase to us for a full refund, minus the shipping cost within a 14 day period. Please return the item to us in its original packaging and in an unworn and unused condition. Please email us with the reason for your return.
Special Design orders cannot be returned unless they are faulty as they have been created especially for you. Earrings also cannot be returned due to hygiene reasons.
Our site uses Paypal for our ecommerce payments. PayPal is the safer, simpler, smarter way to pay online. Signing up for a PayPal account is easy or you can pay using your debit or credit card, bank account or PayPal balance. PayPal doesn’t share your financial details with sellers and provides industry-leading fraud protection. Customers can cancel an order up to the point where it is posted, after this the returns procedure will be in effect. This does not apply for custom orders as cancellation will not be possible once materials have been purchased for creation.